2025
ZVLÁDÁNÍ AGRESIVNÍHO CHOVÁNÍ PACIENTŮ V AMBULANTNÍ PRAXI MODEL ROZHODOVACÍHO ALGORITMU, PREVENCE A INTERVENCE
ZAJÍC, Miloš; Renata HAVRÁNKOVÁ and Irena TUŠERBasic information
Original name
ZVLÁDÁNÍ AGRESIVNÍHO CHOVÁNÍ PACIENTŮ V AMBULANTNÍ PRAXI MODEL ROZHODOVACÍHO ALGORITMU, PREVENCE A INTERVENCE
Name in Czech
ZVLÁDÁNÍ AGRESIVNÍHO CHOVÁNÍ PACIENTŮ V AMBULANTNÍ PRAXI MODEL ROZHODOVACÍHO ALGORITMU, PREVENCE A INTERVENCE
Name (in English)
ANAGING AGGRESSIVE PATIENT BEHAVIOR IN OUTPATIENT PRACTICE – DECISION-MAKING ALGORITHM MODEL, PREVENTION AND INTERVENTION
Authors
ZAJÍC, Miloš; Renata HAVRÁNKOVÁ and Irena TUŠER
Edition
Praha, Sborník příspěvků ze studentské vědecké konference AWHP 2025 Aspekty práce pomáhajících profesí 2025, p. 342-361, 1184 pp. 2025
Other information
Language
Czech
Type of outcome
Proceedings paper
Country of publisher
Czech Republic
Confidentiality degree
is not subject to a state or trade secret
Organization unit
CEVRO University
ISBN
978-80-01-07427-5
Keywords (in Czech)
Zvládání agresivního chování pacientů v ambulantní praxi – model rozhodovacího algoritmu, prevence a intervence
Keywords in English
MANAGING AGGRESSIVE PATIENT BEHAVIOR IN OUTPATIENT PRACTICE – DECISION-MAKING ALGORITHM MODEL, PREVENTION AND INTERVENTION
Tags
Reviewed
Changed: 7/1/2026 10:26, Ing. Bc. Miloš Zajíc, MBA, MSc.
Abstract
In English
The paper focuses on the management of aggressive patient behavior in outpatient healthcare settings, which represents a significant safety, organizational, and psychosocial risk for healthcare professionals. The aim of the study is to describe the structure of the most common forms of aggression in outpatient environments and to propose a decision-making algorithm model that supports the early identification of risk behavior, the prevention of conflict escalation, and the selection of appropriate interventions. The author draws on a synthesis of relevant academic literature, practical experience, and an analysis of the specific characteristics of outpatient facilities, which are typically characterized by limited personnel and technical resources. The outcome is a practically oriented model that can be used as a methodological tool for healthcare staff, aimed at enhancing occupational safety, protecting patients, and ensuring the continuity of care delivery.