Curriculum Vitae
- Person-Related Identification Information AI
- ALBERT BAVOR Prague, Czech Republic | +420 739 215 512 | bavor.albert@gmail.com | linkedin.com/in/albert-bavor-11b2b2395/ PROFESSIONAL PROFILE IT Support Specialist with experience in 1st Line Support in Windows 10/11 and Microsoft 365. Skilled in end-user support, incident handling, troubleshooting, device support and service requests. I focus on clear communication, structured problem solving and further development towards Microsoft 365 administration or L2 support. WORK EXPERIENCE 1st Line Support Analyst / Engineer International IT company | 10/2025 – Present - Provided 1st line technical support to users in Windows and Microsoft 365 environments. - Resolved incidents related to logins, accounts, permissions, applications and devices. - Supported Microsoft Teams, Outlook, OneDrive and SharePoint Online. - Performed basic Active Directory / Microsoft Entra ID tasks: password resets, account unlocks and MFA support. - Troubleshot Outlook profiles, OneDrive synchronization, file sharing and document access. - Supported notebooks, tablets, USB peripherals and smart card readers. - Recorded incidents, documented steps and escalated complex cases to L2/L3 support. Event Support Assistant / Regular Part-time Work Eurohry Doksy | Regular part-time support - Assisted with operational and organizational event tasks. - Communicated with participants and handled common requests. - Cooperated with the team during preparation, delivery and closing activities. - Reacted flexibly to event needs and supported smooth task completion. Waiter / Support Worker Café v Zahradě, Prague - Provided customer service, handled requests, cooperated in a team and supported daily operations. TECHNICAL SKILLS Microsoft 365: Teams, Outlook, OneDrive, SharePoint Online, basic Exchange Online Windows 10/11: user support, basic diagnostics, Device Manager Active Directory / Microsoft Entra ID: password resets, account unlocks, MFA, identity and access basics Incident management, service request handling, ticket handling, documentation and L2/L3 escalation Hardware support: notebooks, tablets, USB devices, peripherals, card readers Troubleshooting: login issues, permissions, file synchronization, Outlook profiles, connectivity SOFT SKILLS Clear user communication, structured problem solving, prioritization, teamwork, correct escalation, patience, attention to detail and willingness to learn. EDUCATION Gymnázium Nový PORG | 2008 – 2016 Dubai International Academy | 2009 – 2010 CERTIFICATIONS ICDL Profile Certificate | 12/2024 Certificate in Advanced English | Cambridge | 01/2025 First Aid Certificate | Czech Red Cross | 01/2025 LANGUAGES Czech – native English – C1, exam/certification at C2 level
2026/06/05
Curriculum Vitae: Albert Bavor (učo 11334), version: English(1), last update: 2026/06/05 20:51, A. Bavor
Another Variant: Czech(1)